Complaints policy

Complaint Rules

VI. COMPLAINTS

1. The User has the right to submit a complaint regarding the non-performance or improper performance of the Service.
2. The User should report to the Service Provider any complaints referred to in paragraph 1 no later than within 14 calendar days from the date the glitch / error / defect occurred.
3. All complaints regarding the Service should be submitted by e-mail to: kontakt@makeupfitness.com.
4. In the complaint submission, the User should describe the occurring error or defect and specify the time, place, and circumstances of its occurrence (including the version and name of the web browser on which the error or defect occurs).
5. A submitted complaint shall be considered within 14 days of its receipt by the Service Provider. Within this period, the Service Provider is obliged to present its position regarding the submitted complaint, along with a justification, to the User (via e-mail to the address provided during registration or in writing).
6. After exhausting the complaint procedure, the User retains the right to pursue claims in court proceedings, taking into account Section VIII point 9 of the Terms and Conditions.
7. The Service Provider does not provide technical support or assistance regarding the operation of software installed on the User's computer / phone / tablet or other device.